Refund policy

Mrs. Ruth's Refund & Order Policy

Last updated: July 2026

All Sales Are Final Because our jams, preserves, chutneys, and marmalades are small-batch, handcrafted food products, we are unable to accept returns or exchanges under any circumstances. All sales are final at the time of purchase.

Damaged or Incorrect Orders We take great care in packing every order, but if your items arrive damaged in transit or you received the wrong product, please contact us at hello@mrsruthsjams.com within 7 days of delivery. Include your order number and a photo of the damage or incorrect item. We will arrange a replacement or store credit at our discretion — no product return is required.

Order Cancellations Orders may be cancelled within 24 hours of placement, provided they have not yet been fulfilled. To request a cancellation, contact us immediately at hello@mrsruthsjams.com. Once an order has been packed or shipped, it cannot be cancelled.

Lost or Stolen Packages Mrs. Ruth's is not responsible for packages confirmed as delivered by the carrier. If your tracking shows delivered but you haven't received your order, please contact your local carrier and then reach out to us at hello@mrsruthsjams.com — we'll do our best to help.

Quality Guarantee We stand behind the quality of every jar. If you have a concern about the quality or safety of a product (off smell, seal failure, etc.), contact us at hello@mrsruthsjams.com within 7 days of receipt and we will work with you to make it right.

Contact Information
Mrs. Ruth's
1361 Green Level Road
Apex, NC 27523
hello@mrsruthsjams.com